FAQ
1. What are your deadlines for returns and exchanges?
You have 2 weeks to return or exchange an item.
- Exchange directly in store
- Credit to your customer account (no refund)
2. How does the loyalty program work?
Our loyalty program gives you exclusive benefits:
- 1 point per Canadian dollar spent
- 500 points = $20 off
- Access your online customer account to track your points and orders
- Information about our special sales and exclusive offers
3. How are our items sold?
Our items are sold on a first come, first served basis, especially our samples and exclusive products .
Don't delay if you spot a product you like!
4. What payment methods do you accept?
- Credit cards (Visa, MasterCard, American Express, etc.)
- Interac Debit
- Mobile payment (Apple Pay / Google Pay)
5. Can I reserve an item?
Yes, it is possible to put an item on hold for 14 days, paying a deposit of 30% of the item's value.
6. Are your items authentic?
Yes! SurplusTrends only sells original products from brands such as Scotch & Soda, Diesel, Ichi, Kuwalla, and Casual Friday , including our sample items.
8. How to stay informed about your new products and sales?
Join our loyalty program to receive all the exclusive offers and alerts on sample sales, or directly on our Instagram account @surplustrends